General Questions
How do I check if a product has a certain ingredient?
Each product has its ingredients listed on its product page under “What’s it made of?”. For a more details on our ingredients, please check out our ingredient index by clicking here.
What ingredients are NOT used in your products?
Our formulas will always be free of silicone, sulfate, petroleum, mineral oil, parabens, synthetic color, and phthalates oils.
Why is the consistency different from the product I previously ordered?
We use natural ingredients without the use of harsh chemicals. Due to the nature of the ingredients, the consistency and scent may differ.
Are your products tested on animals?
We do not test on animals or have animal byproducts as ingredients.
Are your products vegan?
Yes, our products do not contain animal products or animal derived ingredients.
What if I had an allergic reaction to your product?
We recommend discontinue use immediately and seek advice from a medical professional that can provide you with details on what ingredients may have caused the adverse reaction.
What if I did not receive an order confirmation email?
Order confirmation emails are sent out within 30 minutes of order receipt. Please check your spam/junk folders. If it has been longer than 30 minutes, please contact our customer care team via Live Chat or email info@challure.com and we will review your order.
Where can I find your products at a store near me?
At the moment, our products are sold exclusively online via our site www.challure.com.
Do you offer gift cards?
Yes, we offer digital gift cards that you may add to your cart and send to the recipient immediately after purchase.
Where can I get some samples?
Please follow us on our social media pages or subscribe to our newsletter for announcements on upcoming promotions and sample giveaways.
Where are Challure products manufactured?
All of our products are formulated and manufactured in the USA.
Where are you located?
We are located in Plainview, New York.
Is my personal data safe?
Please check out our Privacy Policy so you can learn more about how we protect your information.
How do I contact your company if my question isn’t answered here?
Please contact us directly at info@challure.com or fill out the Contact Us form by clicking here.
Shipping and Returns
What is your shipping policy?
Please see our shipping policy by clicking here.
What is your return policy?
Please see our return policy by clicking here.
Online Account
Do I need to register for an account to place an order on Challure.com?
No, we do not require an account on Challure.com for you to place an order. Instead, you have the option to checkout as a guest. If you do decide to register for a free account, you will have access to fast checkout, shipping status updates, and your order history.
How can I create an account?
- Click “Sign in/Join” link at the top-right of the page.
- Under “Create Account” fill in the details using an email address and entering a password you’ll remember.
- Click “Create.”
I forgot my password.
- Click “Sign in/Join” link at the top-right of the page.
- Under “Login” click the link “Forgot your password?” and follow the instructions to reset your password.
Payment
What are the forms of payment you accept?
We accept the following forms of payment: Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal.
What do I do if my payment was declined?
If your payment has been declined, please verify that the billing address matches the address on record with your issuing bank. Please take note of any error messages that appeared on the checkout page when your payment was declined and contact our customer care team via Live Chat or email info@challure.com.
I received an error message that my order cannot be completed but I was still charged. Why?
When your card declined, the funds are placed on a temporary hold instead of completing the transaction. This may be caused by an incorrect input of information or choosing an invalid payment option. The temporary hold will reverse within 3-5 business days. If the funds are not available after that time period, please contact the number on the back of your card for further information.
Do you charge sales tax on orders?
Yes, sales tax is applied to orders according to the products purchased and the sales tax laws required by the state in the shipping address.
Can you provide me a discount code for my order?
Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions.